Exchanges & Returns
One email starts everything. No forms to fill in, no portal to log into, and nothing to print before you have heard from us.
Email returns@foundoria.co.uk and tell us:
- Your order number, which is on your confirmation email and the packing slip, in the form #1000
- Whether you would like an exchange or a refund
- If you are changing size, the size you would like instead
We will reply with instructions and the address to send to. Please wait to hear from us before posting anything, as we cannot track a parcel we are not expecting. If you would rather use a form, our contact page works just as well.
The essentials
- You have 30 days from delivery to arrange a return or an exchange.
- In the UK, both are free. We cover return postage and send your replacement out at no charge.
- Outside the UK, return postage is on you, and we cover sending the replacement ring out. Please use a tracked service, since we can only exchange or refund a ring that reaches us.
- Please send it back unworn, in its original packaging, with the ENDURA silicone band if one came with it.
Sending a return from outside the UK? Please read this first
Fill in the customs declaration as returned goods, state that the item is being returned to the seller, and write your order number on the form. Declare the value as the price you paid.
Please do not describe it as a gift, a sale, a commercial shipment or a new item, and please do not leave the declaration blank. Any of those will raise an import charge at our end.
We are not able to pay customs charges on an incorrectly declared return, and a parcel that arrives with fees attached will be refused and sent back to you by the carrier, at your cost. Paying import duty to receive back a ring we already sent you duty paid can cost more than the ring itself. If you are at all unsure what to write, email us first and we will tell you exactly what to put.
Made to order rings
If your ring was made to order in a size we do not stock, your 30 days run from the day it is delivered rather than the day you ordered. A replacement in a different size has to be made from scratch, so allow around 8 to 10 weeks again from the day we confirm the exchange.
Something wrong with the ring itself?
That is a warranty matter rather than a return, and there is no time limit on it. Email support@foundoria.co.uk with photographs, or read what is covered in our Lifetime Warranty.
Getting the size right first time
Our rings cannot be resized, so we would much rather help before you order than after. Ask for a free ring sizer, with no obligation to buy, or read the sizing guide.
This page covers the parts customers ask about most. The full terms, including your statutory cancellation rights, are in our refund policy and terms of service, and nothing here affects the rights you have under the consumer law of your own country.
